Sales Coordinator - Div (Hybrid: Onsite & Remote)
Company: US Foods
Location: Everett
Posted on: October 5, 2024
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Job Description:
ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY
THROUGH OUR INTERNAL WORKDAY CAREER SITE Join Our Community of Food
People! The Sales Coordinator will drive results as the first point
of contact for assigned Territory Managers and Customers through
Team selling, administrative support, and resolving
questions/requests/issues in a timely manner utilizing detailed
knowledge of US Foods products, systems, and tools. Serve as the
primary liaison between Customers, Territory Managers, District
Sales Managers and Product Sales Support Administrator (PSSA) as
well as but not limited to Operations, Credit & Transportation.
Engage in regular phone conversations with customers, including
taking orders, resolving issues, and opportunistically selling.
Review orders placed through US Foods Online to ensure accuracy /
completeness, contacting customers with suitable substitutes as
necessary. Provide administrative support to Territory Managers and
District Sales Managers, as needed. Escalate issues to appropriate
parties, as necessary, to ensure appropriate responses.This
position has been segmented as hybrid meaning the work is a
combination of approximately 90 percent remote/virtual and 10
percent onsite at any regional location as defined by the role
segmentation.Typical pay for this role is around $20.00 - $22.00
per hour depending on location and experience. The schedule is
Monday - Friday. Take actions that deliver US Foods Key Results by
developing relationships with key customers both internal and
external.Contact customers for orders, add-ons, etc. Process orders
through internal order entry systems. Promote Customer engagement
with US Foods.com as a source for order entry as well as Value
added ServicesContact customers to highlight on-going promotions
and opportunities to up-sell/cross-sell to distribute slow moving
items, close-out items and special buy items.Team up with Territory
Managers (average 10) to actively support their customers through
regular, scheduled contact and drive sales performance with
suggestive, persuasive selling. Support order guide maintenance in
Edge and Customer shopping lists in US Foods.comRespond to customer
and Territory Manager questions and requests (e.g., price
information) in a timely manner, either by determining answer on
your own or escalating to appropriate Market or Area resources
(Operations, Category Management, Finance, Replenishment, etc.) or
external vendors, as required. Maintain ownership of all follow up
communication from escalated inquiries.Leverage proprietary US
Foods systems and tools to quickly and accurately answer inquiries
to provide insight. Systems and tools include, but is not limited
to the following:--- US Foods On Line--- Salesforce.com--- Edge---
PRISM--- Retalix--- Enterprise Product Search (EPS)--- Demand
Communication Tool (DCT)--- SODS system for Special Orders--- CDMR
for Credit requests--- Tandem - SMOI for Special Order
Management--- CES Quotes to support Equipment & Supply SalesTake
personal responsibility for continued professional
development.Attend department sales meetings, product trainings and
cuttings to develop and grow product and vendor knowledge as
required.Provide administrative support to Territory Managers and
Sales Management to process credits, special orders, drop-ships,
re-routing delivery days, will calls, etc.Respond to product
receiving and pricing inquiries, ensuring accuracy and
timeliness.Provide vacation/back-up coverage to Territory Managers
and weekend coverage for all inbound Sales Coordinator
calls.Education/Training: High School diploma or equivalent
required; Bachelor's degree preferred.Related Experience: At least
three (3) years of previous customer service experience required.
Food service distribution experience preferred. Previous sales
experience preferred, but not required. Working knowledge of CRM
tools is a plus (especially if it's
Salesforce.com).Knowledge/Skills/Abilities:--- Strong verbal
communication and interpersonal skills and solid problem resolution
ability required.--- Candidate must have a solid customer service
orientation, with ability to professionally and effectively
influence/persuade customers to purchase products.--- Able to
process multiple issues simultaneously, driving them to successful
resolution.--- Working knowledge of Microsoft Word, Excel and
Outlook requiredThe following information is provided in accordance
with certain state and local laws. Compensation depends on
experience, geographic locations, and other factors permitted by
law.
In California, the expected compensation for this role is between
$20.00 and $22.00 per hour. In Washington, the expected
compensation for this role is between $20.00 and $22.00 per
hour.
This role is also eligible for overtime compensation.
Benefits for this role include health insurance, pre-tax spending
accounts, retirement benefits, paid time off, short-term and
long-term disability, employee stock purchase plan, and life
insurance.
To review available benefits, please click here:
https://www.usfoods.com/careers/benefits.html .***EOE
Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National
Origin/Protected Veteran/Disability Status***
Keywords: US Foods, Auburn , Sales Coordinator - Div (Hybrid: Onsite & Remote), Sales , Everett, Washington
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