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Escalations Representative

Company: VirtualVocations
Location: Renton
Posted on: April 4, 2025

Job Description:

A company is looking for an Escalations Representative.
Key Responsibilities

Support internal and external customers with inquiries and complaints regarding financial products and services
Conduct investigative steps to identify issues and perform initiatives to resolve client concerns
Classify risks in the case management system and escalate non-routine client concerns to supervisors

Required Qualifications

2+ years of contact experience in a Financial Services environment or equivalent experience
Direct customer service experience in a call center environment
Intermediate Microsoft Office skills
Ability to navigate multiple computer systems and applications
Experience interacting positively with difficult or irate customers

Keywords: VirtualVocations, Auburn , Escalations Representative, Other , Renton, Washington

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